Help During & After COVID-19
We are Here to Help Members Affected by COVID-19
If you are affected by COVID-19, we are here to help. We understand that this may impact your ability to make your mortgage payments. Please contact one of our representatives to learn more about the options that may be available to you. Speak to a representative: Call 800-231-8855, Monday-Friday, 8:30 a.m. - 5:00 p.m. Eastern Time or click this to send us an email message. You may also contact the Homeowner’s HOPE Hotline at 1-888-995-HOPE (4673) for assistance and FREE confidential support from a HUD-approved housing counselor.
Our Privacy Pledge To You
Our Commitment To You
Credit Union Mortgage Association (CUMA) recognizes and respects the privacy of its members and individuals who do business with us. We are dedicated to protecting the personal and financial information of members with the same safety and confidentiality standards used in the transaction of all CUMA interactions. To ensure the continued privacy and confidentiality of your personal and financial information, CUMA observes these practices and procedures:
Information We Collect:
We collect nonpublic personal information about you from some or all of the following sources:
- Information we receive from you on applications or other forms;
- Information about your transactions with us or our affiliates; and
- Information we receive from a consumer reporting agency.
Web Site Information
As a general policy, we do not automatically collect personal information from users of our Web site. We do collect and store information on the domain used to access our Web site, the Internet address of the Web site from which a user links to the credit union's Web site, and the date and time of the visit to our Web site. This information is used only to measure the number of visitors to our Web site and to track the route a user travels while within CUMA's Web site, in order to better serve users with improved design and site navigation.
Personal identification data (for example, your account number and password) are collected when a valid CUMA member with an active CUMA account has registered to enter the secure online area of CUMA's Web site. This information enables CUMA to regulate access of this information to those who request such access and those entitled to perform transactions on these account(s).
We provide several online forms (for example, the loan application) to better serve the needs of members. Personal information provided by a user via any of CUMA's online forms is used by us only to process the member's request for service. These forms are transmitted via secured means. However, if the user is concerned about the security of transmitting this information via the Internet, the user is encouraged to contact CUMA directly at 703-425-1204 or toll-free at 800-231-8855 to transmit the information another way.
Personal information that you provide may be used by CUMA to respond to inquiries for service or information, or to improve the services we provide. Since email communication may not be secure against interception by unauthorized individuals, users may want to use alternatives to email when it is necessary to provide sensitive or personal information. Likewise, CUMA will not transmit sensitive or personal information that can compromise or violate a user's privacy when communicating via email.
Information We Disclose
We do not disclose any nonpublic personal information about members, former members, or other individuals who do business with us, except as permitted by law. We may disclose all of the information we collect from members, as described above, to companies that perform services on our behalf or to other financial institutions with which we have joint marketing agreements.
We Strive to Maintain Accurate Information About Your Accounts
Maintaining accurate information about your accounts is our highest priority. We appreciate any help you can provide us to do so. If you are aware of any inaccuracies or irregularities in your accounts, including name and address changes, notify us immediately in writing. For statement errors, notify us within 60 days of receiving your statement or we will presume your statement is correct. Under the Fair Credit Reporting Act, you have the right to notify us if you believe we have reported inaccurate information about your account to any consumer reporting agency. Send written notification with your complete name, address, Social Security number, member number, type of account, specific item of dispute, and the reason why you believe the information reported is in error. Mail your notification to CUMA; 9693-A Main Street; Fairfax, VA 22031. We will investigate your concerns and correct any inaccuracies. We will confirm our actions to you. You may also contact the credit reporting agencies directly. The three most frequently
used are Equifax (www.equifax.com or 800-685-1111), TransUnion (www.transunion.com or 800-916-8800) and Experian (www.creditexpert.com or 888-397-3742).
We Seek To Prevent Unauthorized Access
We maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.
Contact Us With Questions Or Concerns About Your Privacy