Help During & After COVID-19
We are Here to Help Members Affected by COVID-19
If you are affected by COVID-19, we are here to help. We understand that this may impact your ability to make your mortgage payments. Please contact one of our representatives to learn more about the options that may be available to you. Speak to a representative: Call 800-231-8855, Monday-Friday, 8:30 a.m. - 5:00 p.m. Eastern Time or click this to send us an email message. You may also contact the Homeowner’s HOPE Hotline at 1-888-995-HOPE (4673) for assistance and FREE confidential support from a HUD-approved housing counselor.
Reverse Mortgages: Member Testimonials
What Our Members are Saying
So many of our Reverse Mortgage customers tell us good things about the speed and convenience of our process. They tell us about the questions they had and how we provided thorough answers.
We could go on and on, but why not let our customers speak for themselves? Here are some recent notes from satisfied customers:
Just wanted you to know how seamless and easy this mortgage process went. You were very organized and precise, returned my calls promptly and it was a pleasure to work with you. I certainly would recommend you to any of my friends and family.
Baltimore County Employees FCU Member, Jarrettsville, MD
Thank you so much for being wonderful to work with. You met all of my expectations. You were very Professional and I appreciate the way you met deadlines which made the overall transition smooth… Again I thank you.
Northwest FCU Member, Alexandria, VA
I would like to take a moment to thank CUMA for exceptional guidance and support in helping me secure a Reverse Mortgage for my mother. This was a very stressful process and CUMA was there with solid answers and facts.
Son of Northwest FCU member
We were more than satisfied with how our Reverse Mortgage was handled by you and your company. You were so patient and helpful to us with all the questions that we bombarded you with. It all went so smoothly thanks to you and all the effort you put in for us. We would certainly recommend you to anyone who wanted to consider a Reverse Mortgage. Thanks again.
An English Couple, Manassas, VA
I am eager to offer my evaluation of your service. The reason for the delay is that I just returned home from a trip. Your service far exceeded my expectations. It was exceedingly helpful and professional, from the initiation of the process, to the very end, when you checked as to why the initial transfer was delayed. You took the time to respond to all my queries in a very timely manner during the entire process. I would highly recommend that anyone initiating a reverse mortgage use the expertise that you have to offer.
NASA FCU member, Vienna, VA
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